Sunday morning 4:30am??? TODAY WAS A GOOD DAY!!!

Sunday morning 4:30am, I’m awake and getting ready for work…there is something very wrong with this picture. Truth is I was heading to Jackson to do eight hours of CPO9 training. I mention in one of my last post that AT&T may be going on strike in April and if so I would be on a plane to Hamden, CT to be an operator for the duration of the strike.

http://www.youtube.com/watch?v=k9e3dTOJi0o

I left the house around 6:00am and made a quick stop by the office to get a few things I needed, then I was off on the 90 mile drive to Jackson. I got to the training center around 8:30am (and yes I used my GPS on my Iphone…it took me right to the front door) I snapped a quick photo of the building as I was waiting for the security gate to open.

Once inside I was greeted at the door (another security door) by one of the helpers (sorry I can’t remember her name) and was given a brief tour around the building before entering a large room

normally filled with operators so I was told. There were 5 or 6 fellow trainees already in the room, we did the meet and greet and then I saw her…my instructor for the day.

She waved me over and introduced herself to me… her name is Adrian (I have to admit I had a good laugh inside every time I heard her name, it reminds me of the seen from rocky at the end where Rocky yells out “Yo Adrian! I did it!!!)

That was my plan at the end of the class and yes I screamed it out loud once the class was over. Adrian turned out to be a great instructor, very good since of humor, she kept the class lively but still moved us along at a fast pace. I admit I would have rather been at home but I did enjoy the class.

I would say there were around thirty of us that attend the class, we were paired up in twos at a very small desk

(a desk made for one…I might add) I sat with a guy named Billy through out the training (sorry I don’t remember his last name) we ended up having a lot in common we both are into motorcycles and best of all he could type with more than one finger, so guess who I let do most of the typing.

That’s right... old Billy boy. He was a good sport about it and my plan was working great until I heard Adrian yell “now switch the key boards” NO!!!!!!! Well turns out it was not that bad even typing one handed, here is a photo of the key pad

in case you were wondering what the operators use to type on…it takes a little time getting use to but this key board does everything and you can find everything…so be good because trust me I now know how to find you whereevery you are…I’m a bad boy, with my new found knowledge!!!

Well the class went great, I thanked Adrian for a class well done, and drove home, I got home around 6:30pm…long day but at least it rained all day so I did not feel like I had missed anything. Overall it was a GOOD DAY!!!

Ps: Once I got home I put a little pen to paper

(in case you might be thinking AT&T is not making its share of money in the business world) directory assistance gets $1.75 a call, my guess would be there are 50 operators on a normal day working in this one room, each operator answers between 800 and 1000 calls per day…hmmm…let go with an average number of calls, say 900 calls times 50 operators = 45,000 calls, times $ 1.75 per call = $ 78,750 a day, times 365 days a year = $ 28,743,750.00 a year. And let me remind you that is just one 8 hour shift in one office…here is the scary part…directory assistance is open 24 hours a day seven days a week. Wow!!! That’s a lot of money.